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Haesun Moon

Treasured Article - A jewel from the treasure chest of the InterAction archive

jenny-clark and paolo-terni A review of Paolo Terni’s Case study by Jenny Clarke I have chosen this “treasure” as an elegant example of the way that SF “leads from behind” in Insoo Kim Berg’s words, or “gets out of the way” as Paolo himself expresses it. It is not clear to me from the article whether he was explicit in describing SF to the team; it is clear that his non-expert style was what appealed to them.