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The Online Journal of Solution Focus in Organisations

Vol 11 – No 2 – February 2020 – Page 4

​Solution Focused Conflict Management in Teams and in Organisations

Treasured Article Review by SFiO Contributor Carey Glass

Introduction to Frederike Bannink Article

Solution Focused Conflict Management in Teams and in Organisations – InterAction Volume 1/1


This choice of Treasured Article goes right back to the first publication of InterAction in May 2009; Solution Focused Conflict Management in Teams and in Organisations by Frederike Bannink.

Chosen for its elegance of description, it illuminates the Solution Focused approach to conflict resolution simply and clearly, provides a pure table of differences between Solution Focus and a problem-focused approach and is accompanied by a brief, easily followed case study.

Its elegant simplicity offers a perfect template for practitioners to follow.  It provides wonderful insights, for example, reminding readers that usual approaches to conflict resolution such as negotiating, limit participants to what already exists rather than envisioning new possibilities.

It also possesses a realism, describing indications and contra-indications for using an SF approach.

Carey Glass


Download in PDF format


InterAction Vol 1, Number 1. Bannink, F. (2009), SF Conflict Management in Teams and in Organisations.  Pages 11-25


Carey Glass creates change with ease, providing fresh thinking for a world where change happens all the time, using Solutions Focus to bring that change to life. She has helped a wide mix of organisations create far-reaching, positive change with ease – from listed companies to public sector organisations and smaller private companies in industries ranging from finance to health.

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